Please ensure the information is complete and correct, so we can deliver your goods
How can enjoy free shipping policy? Free shipping on orders over USD$99. Both shipping costs and shipping method should be subject to what is stated on Payment Page, and this may vary for different delivery destinations
How soon will I receive my package after my order placed? There are two key factors that will decide when you will receive your package. 1. Item Processing Time: The processing time is the time it takes for the seller to prepare the item(s) for shipment. There are different processing times for different items depending on product category and volume. Usually it is around 5 to 10 working days to process. 2. Shipping Method: Delivery time varies with shipping method. Time in transit varies depending on where you’re located and where your package is coming from. You can also check the follow form for more detail about the delivery time:Special notice： The Colombian delivery is the Colombian post office. According to the notice of the post office, the trajectory is not shown of the package after the package enters Colombia. Need to call the Columbia Post Office to check the relevant track, the phone number is (+57) (601) 472 2000
Please note: Since it is international shipment, some Countries have tariff requirements ,parcels may be inspected after arriving at the local customs, and customs duties may be incurred. Therefore, buyers need to pay attention to the notice sent by the local customs. The customs duties are charged by the local customs, the seller has no right to charge any customs duties from the buyer. If the parcels cannot be delivered successfully because the buyer has not paid the customs duties, the seller will not bear any responsibility, and we will not accept any refund request.
Tips: 1. To make sure you keep getting our emails, please add shamarspo@gmail.com to your address book and whitelist us. 2. Please include your order number and product names or SKU codes for items that you want to return. This is required for returns and exchanges. 3. To find your order number, please reference your confirmation email that was sent to you after you completed your purchase. Please check your spam folder if you don’t see it. 4. SKU codes can be found in your order confirmation email or on the barcode sticker attached to the poly bags or box. 5. Products need to be returned to the address that CUSTOMER SERVICE has provided. Please DO NOT use the address on the shipping slip. 6. If you used a self-ship return label, please send us the receipt or tracking number for expedited refund processing.
Need more help? Let us know! Email：shamarspo@gmail.com
